Structured Methodology, Custom Results
At ChurnSquad℠, we work closely with your team and your tools and we use a structured methodology to create custom results. Our services are tailored to your organization, priorities and resources to tackle the churn initiatives you want to launch or accelerate.
We focus on monitoring churn and customer revenue, improving customer messaging, increasing customer engagement, driving customer success and aligning organizations and processes. Our Blueprint service can include Support & Services, Marketing & Sales.
We work with your organization to implement the Blueprint. This service can include internal process and organizational changes, tracking of customer and revenue churn, implementing Customer Engagement and Ambassador programs, and focused creation, marketing and delivery of upsell and cross-sell offers.
We work with your team to integrate information from disparate data sources and create dashboards to monitor the churn metrics that are critical to your organization. We can also perform statistical analysis on your historical data and identify trends and patterns for faster success. Analytics and Dashboards can be implemented on your platform or fully outsourced to us.
Full range of training offerings tailored for customer success organizations of all types.
Managing Customer Success is a workshop designed for customer success managers (CSMs), technical account managers (TAMs), service account managers (SAMs), and anyone tasked with providing post-sales, technically focused relationship management. It includes a complete set of soft skills best practices together with extensive opportunities for practice.