Fill Out Your Anti-Churn Score Card
We have designed this quiz to help you benchmark your organization’s anti-churn efforts as they relate to the marketing, sales, and support functions. Filling out this questionnaire will help you identify areas of improvement in metrics, processes and organizational readiness.
The self-assessment covers 26 best practices across 5 sections to help you identify areas of improvements in terms of measurements, processes and organization:
- Measuring churn
- Managing churn
- Building and anti-churn organization
- Communicating to reduce churn
- Understanding churn and expansion patterns
The self-assessment should take about 15 minutes to complete. You will then be able to calculate your score and evaluate where you stand: Anti-Churn Beginner, Developing Anti-Churner, Tactical Anti-Churner or Strategic Anti-Churner? This exercise will not only help you assess your organization’s maturity but point out a number of areas where you can improve.